FAQ
Any Questions? Look Here
Shopping at EG store is an unparalleled and indelible experience that can be effortlessly undertaken. Nevertheless, we are steadfastly available to address any conceivable inquiries you may have in this regard. Presented below is a compendium of frequently-posed questions that may arise during the course of your purchasing journey.
How can I register on the site?
To register on the site, simply provide your mobile phone number. Once you receive the confirmation code, your registration will be complete. You can also log in to your account to enter your personal information.
Does a warranty cover the product?
As part of our commitment to providing value-added services, EG Style offers a 3-day return guarantee and a 10-day unconditional replacement guarantee for all products after delivery.
What are return-or-exchange terms for EG products?
Refunds are allowed within 3 days of purchase, and the product will be returned at the price indicated on the invoice (Price fluctuations do not affect the price within the 3-day period). In the case of exchanging goods with different prices, the new price will be recalculated accordingly.
How can I track orders?
To track your orders, simply log in to your account and navigate to the “orders” section. There, you can view the current status of your purchase.
How long will it take the product to be delivered?
While delivery times depend on the postal service, typically, it takes 4 to 6 working days to receive the purchased product. Orders bound for Tehran will be delivered on the same day the order is placed.
How should I take care of EG leather belts?
All EG belts, crafted from natural leather or EG canvas, are accompanied by a buckle. To ensure the longevity of your EG products, it is advisable to refrain from excessive stretching.
Is it possible to exchange the product if the size doesn’t fit?
Rest assured, all EG products come with a comprehensive seven-day exchange guarantee. Additionally, should you have any inquiries or encounter any issues, please feel free to reach out to us via email.
How should I maintain my EG belt?
EG belts are meticulously fashioned from high-quality natural leather, making it imperative to avoid employing solvents or chemical cleaners during the cleaning process. Steer clear of employing home remedies, such as mink oil or specialized leather lotions, for brightening or darkening the leather, as they may inflict irreparable damage. Prolonged exposure to creams and perfumes can gradually diminish the inherent beauty of the leather. Over time, the leather may display signs of wear and compromise in its quality and structural integrity.
How Should I dry my EG belt if it got wet?
In the event of contact with water, promptly blot the dampened areas with a lint-free, moisture-absorbing cloth of a light hue to mitigate the appearance of watermarks. For stain removal, gently rub the affected area with a slightly moistened cloth.
How should I take care of EG canvas belts?
Exercise caution to prevent contact between EG canvas belts and creams, perfumes, lotions, and other cosmetic substances. For stain removal, we recommend using a minimally moistened cloth with a small amount of soap. To minimize the risk of color transfer, refrain from placing the belt in contact with dark-colored fabrics. Furthermore, contact with rough surfaces, such as cement walls, can result in scratches on the belt. To ensure optimal longevity, consider periodically rotating the use of the belt.
How should I take care of my EG belt buckle?
To safeguard the buckle from unsightly scratches, exercise caution to avoid contact with abrasive surfaces. When the belt is not in use, store it in the provided dust bag, designed to protect it from heat, moisture, and dust.
What is the timeframe for product exchanges?
EG products may be exchanged within a generous ten-day period. However, all items intended for exchange must first undergo confirmation by EG leather experts.
Can I send an EG product as a gift to someone?
To provide customers with a truly exceptional experience, EG adorns all its products with elegant EG ribbons and packages them in specially designed EG gift bags.
Can I include a personalized message with my gift?
During the ordering process, customers have the option to leave a note in the “order comments” section. This message will be printed and sent along with the gift. Additionally, it is also possible to send a voice message in the form of a QR code to the recipient, adding a unique touch to the gift-giving experience.